Dermatology Outpatient Care: Bridging the Gap Between Patient Expectations and Healthcare Delivery

Abstract

Objective: To assess the level of patient contentment, focusing on doctor-patient communication, empathy, and communication skills of house officers in Dermatology Out Patient Department.

Study Design: Descriptive cross-sectional study

Place and Duration of Study: This study was conducted at the Department of Dermatology, HIT Hospital Taxila from 1^st February 2023 to 31^st May 2023.

Materials and Methods: One hundred and ninety eight patients with age >13 years were enrolled through a systematic random sampling technique. Exclusions from the study criteria encompassed individuals facing language barriers impeding effective communication and comprehension of the questionnaire, as well as those with cognitive impairments. House officers of Dermatology Out Patient Department conducted comprehensive medical history taking and physical examinations for the enrolled participants. Before being examined by the Consultant Dermatologist, participants were asked to complete self-administered CARE questionnaires.

Results: The mean age was 29.89±12.08 years. The Consultation and Relational Empathy (CARE) score, which ranged from 10 to 50, had a mean CARE score of 42.52±8.38. Notably, a statistically significant positive correlation was observed between the mean age and mean CARE score (p-value < 0.002). However, no significant associations were identified between CARE score and gender, marital status, or employment status.

Conclusion: The complex factors influencing patient care and satisfaction in dermatology outpatient settings. By thoroughly investigating best practices and providing guidance on enhancing patient experiences while delivering high-quality dermatological care.